Frequently Asked Questions (FAQ)

La Viva

What is Old Money Style?

La Viva is a European fashion boutique inspired by the timeless elegance of the classic “Old Money” aesthetic. Our collections emphasize refined craftsmanship, high-quality materials, and sophisticated design, catering to those who value understated luxury and enduring style.

What are your shipping costs and delivery times?

Shipping
We offer free shipping to Canada.

Delivery Time
Orders are typically delivered within 4–11 business days, broken down as follows:

Processing time: 1–3 business days for order handling, quality control, and packaging
Shipping time: 3–8 business days depending on your location

What is your return policy?

At La Viva, your satisfaction is important to us. If you're not completely happy with your purchase, we offer a straightforward return and exchange process.

Return Period
You may return or exchange items within 30 days of purchase if the following conditions are met:

Items must be new and unused
Items must be unwashed, with all original tags attached
Items must show no signs of wear, stains, odours, or damage

Non-returnable items:

White clothing
Underwear
Swimwear (except bikini tops)
Accessories

How to return an item:
Please include your full name or order number inside the package to ensure prompt processing.

Return Address:
Korenbloemlaan 30, 2460 Kasterlee, Belgium

Which payment methods do you accept?

We accept the following secure payment options:

Visa
Mastercard
Maestro
American Express
Apple Pay

How can I track my order?

You can track your order anytime via our Order Tracking Page. Simply enter your tracking number to receive real-time delivery updates.